Please go through this document and when submitting your support ticket, provide as much relevant information as possible to assist in resolving the problem. We have prepared this document to assist you in identifying the type of issue you are experiencing which in turn will enable us to assist you faster. We are sorry that you are having trouble with the application and we want to help you resolve this problem as swiftly as possible but in order to do achieve this, the more specific information you can provide the more likely it is we can solve the problem quickly.
